What is our Return Policy?
We accept unworn products in their original packaging purchased exclusively from Organic Studios London that are received by us within 30 days from the date of purchase.
Please note that you need to return the products back to our warehouse address in the United Kingdom at your own expense.
In order for us to receive your return within the 30-day timeframe, please account for the time it takes for the carrier to ship your item(s) back to our distribution centre in the United Kingdom.
I want to return an item. How can I do this?
Need to return an item? No problem! We'll guide you through this simple process.
If you would like to return your item(s) within the first 14 days after the date of purchase, you have the option of creating a return in exchange for receiving a refund to your original payment method.
If you wish to return the product(s), just follow these simple steps to create a return online:
Step 1: Submit Return Request Online
Contact us by dropping us an email on our contact page, or send an email to firstname.lastname@example.org
Step 2: Package and Ship Item(s) back to Organic Studios London
Include the return form in the original Organic Studios London shipment box you received (or any plain, unmarked cardboard box) with any item(s) you are returning in their original, unused condition.
Ship the products back to our warehouse address mentioned on return form, using your preferred shipping carrier. We recommend securing a tracking number.
In order for us to receive your return within the 14-day timeframe, please account for the time it takes for the carrier to ship your item(s) back to our UK distribution centre.
We will refund to you the total amount you paid for the product(s) you are returning, excluding the shipping costs you may have paid. We may make a deduction from the refund for any loss in value of the products if this is caused by unnecessary handling of them by you beyond what is necessary to establish their nature and characteristics.
How long does it take to process a return?
We will process your return once we receive your item(s) and will notify you of this via email. Once we receive your return, we will process it as quickly as possible . We strive to process a return within 20 days. The time it will take for your refund to post to your bank account, Paypal account or credit card may vary.
Do you offer exchanges?
Due to our constantly changing inventory and high demand, we do not currently offer direct exchanges. Once we receive your return, we will process it as quickly as possible. When this is complete, you will receive an e-mail once your return has been processed.